Product support

Find the answer, manage your purchase, or talk to the support team.

Start with the illustrated setup guide and troubleshooting answers. Pro customers can sign in to view orders, downloads, invoices, license activations, subscriptions, and support tickets in one account.

Open a support ticket Read the setup guide

Glowing Reviews plugin-only Info tab with import, curation, design, publishing, and help resources — **Help begins inside the plugin.**The Info tab summarizes the workflow and links to the current product guidance.

Choose the fastest path

Use the resource that matches the question.

Installation and import

Use the illustrated guide for plugin installation, supported public Google URLs, review curation, design controls, shortcodes, and page builders.

Open the visual guide →

Questions and troubleshooting

Check common answers for import results, visibility filters, caching, shortcode placement, privacy, upgrades, and page-builder compatibility.

Search the Help Center →

Pro customer support

Sign in before opening a ticket so the support team can connect the request to the order, product, license, and subscription context.

Open the support portal →

Pro account

Your downloads and license details stay together.

The customer account is the source for order history, downloadable files, invoices, active license keys, site activations, billing details, and subscriptions. Include the affected site URL, browser, WordPress version, and steps to reproduce when opening a ticket.

Open customer account View changelog

Glowing Reviews plugin-only License tab with masked key, active status, sample customer address, and site activation count — **Include current license status when relevant.**This documentation image uses a fully masked key and sample customer details.

Before opening a ticket

Update to the current version, clear caches, and capture the exact screen where the issue occurs.

Create ticket