Refund Policy

14-day money-back guarantee on Pro

A Pro license purchased directly from iWEBAPP can be refunded in full within 14 days of the original purchase date, no questions asked, if it turns out not to be the right fit. This applies to a first-time Pro purchase on a given order; it is a genuine try-it-and-see window, not a conditional or partial refund.

How to request a refund

1. Email info@iwebapp.ca within 14 days of your purchase date, with the subject line "Refund request" and the email address or order number used at checkout.
2. A member of the team will confirm the order and process the refund to the original payment method through PayPal, the payment processor used at checkout.
3. Once a refund is processed, your Pro license key is deactivated and the plugin reverts to Free-tier functionality; any reviews already imported and displayed stay on your site, since that data lives in your own WordPress database and is not removed by a license change.

Renewals

The 14-day guarantee applies to the initial purchase of a Pro license. A subsequent annual renewal charge is a separate transaction; if you no longer want to renew, the simplest step is to let the license lapse or cancel before the renewal date rather than requesting a refund after a renewal has processed. If a renewal was charged in error, contact info@iwebapp.ca and it will be reviewed on a case-by-case basis.

Exceptions

Refund requests made after the 14-day window, requests tied to a license already used across more sites than a single refund would fairly cover, and clear cases of abuse of the guarantee (such as repeated purchase-and-refund cycles on the same business) are reviewed individually and are not guaranteed to be approved. Genuine cases of a plugin conflict, bug, or feature gap are always looked at directly rather than routed straight to a refund; email support first, since many issues are fixable in minutes.

Processing time

Refunds are typically confirmed by email within 2 business days of the request and processed back to the original PayPal payment method. From there, how quickly the funds appear depends on PayPal and, for a linked card or bank account, on that institution's own processing time.

Contact

Questions about this policy, or a refund request, can be sent to:

iWEBAPP Agency Inc.
Ottawa, Ontario, Canada
Email: info@iwebapp.ca
Phone: +1 613-879-5266